What is a registration?
A registration allows you to use the bike for an unlimited number of rides as long as they don't exceed the 3 hours per ride limit. If you wish to go the extra mile and ride for hours, your cyclowallet will start to deplete according to the [above rate]. If your cyclowallet empties, you will have to refill it through the website or the kiosk or your mobile phone.
What is a cyclowallet?
The cyclowallet is your e-wallet. The cyclowallet gets filled with 1,00 € when you first subscribe. You can also fill it up independently, from the website, the kiosk or you mobile phone. Credits in the cyclowallet are used to cover rides that exceed 3 hours. If it drains out, you will not be able to get a bike until you add some credits to it.
How will I get to use it?
What if Ι couldn't find an available bicycle οn a Station?
Chances are that a bicycle will soon be there. If, however, this takes longer, you can contact our [Customer Service] and be informed on the sooner availability expected.
How can I check the availability of bikes and racks?
See real time data on our [Map] page and at the infokiosk of every Station
What types of credit cards are accepted?
Credit cards accepted are Visa, Mastercard, American Express.
Is the 3 hours free time valid for each and every ride?
Yes. Charges begin after the first 3 hours of the ride.
What if I lose my credentials (CycloName/CycloPIN)?
Please contact our [Customer Service] as soon as possible, so we can cancel them and issue a new ones.
What should I do if a bicycle is defective?
Please return it to the Station and inform us using the kiosk (enter the System with your credentials and select “Report a Problem”).
How long do I have to wait before I can take another bike?
There is no limitation, so you don’t have to wait before taking another bike.
Can I rent a bike for several days?
No, the Bike service is designed for serving short trips. [see Usage Fees].
Can I lend my subscription to another person?
The [user agreement] of the System states that the lending out of a subscription or a bicycle is forbidden. In any case you remain fully liable for every use entitled by your personal credentials.
Is it possible to rent several bikes with only one subscription?
No. If you want to use the System, everyone must purchase a subscription.